Your Privacy Is Our Priority

1. Introduction & Purpose of This Policy

9g999 is a trusted online casino and betting platform that provides safe and enjoyable entertainment for users in Bangladesh. Protecting the privacy of our users is one of our highest priorities. This Privacy Policy ("Policy") explains how we collect, use, store, and protect your personal information.

By using our website (https://9g999.lat) or registering an account, you are considered to be aware of and to have accepted the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our platform.

2. What Information We Collect

We may collect information from you in several ways. This information falls into two main categories:

2.1 Information You Provide Directly

• Name, email address, and contact number (at the time of account registration)
• Date of birth (for age verification — services are provided only to those aged 21 or older)
• Documents required for identity verification (national ID card or passport)
• Payment information — account details required for bKash, Nagad, Rocket, or bank transfers
• Information you share when contacting our customer support team
• Account preferences and gaming settings

2.2 Automatically Collected Information

• IP address and device type
• Browser type and version
• Activity log data on the platform — login times, gaming history
• Data collected through cookies and similar tracking technologies
• Transaction history — records of deposits and withdrawals

3. How We Use Your Information

The information collected is used for the following purposes:

• To create, manage, and verify your account
• To process financial transactions and prevent fraud
• To improve the quality of our services and refine the user experience
• To provide customer support and respond to your requests
• To comply with applicable laws and regulations
• To enforce responsible gaming policies and monitor unsafe behaviour
• To send you relevant promotional information with your prior consent
• To ensure platform security and prevent unauthorised access

9g999 never sells your personal information to third parties. Information is shared only in the limited circumstances described in this Policy.

4. Information Sharing & Third Parties

We may share your information with third parties in the following limited circumstances:

4.1 Service Provider Partners

To operate our platform, we use certain trusted third-party services — such as payment processors, technology providers, and game content providers (well-known companies such as Pragmatic Play, Evolution Gaming, and Spribe). These partners process information only according to our instructions and may not use this information for their own purposes.

4.2 Legal Obligations

We may be legally required to disclose information in response to a court order, legal process, or valid request from a government authority. In such cases, we will provide only the minimum information necessary to meet the legal requirement.

4.3 Fraud & Scam Prevention

Information may be shared with relevant authorities as needed to prevent money laundering, fraud, or any other illegal activity.

5. Protection of Payment Information

All financial transactions on the 9g999 platform are completed using SSL (Secure Socket Layer) encryption technology. We process transactions through bKash, Nagad, Rocket, and bank transfers.

Your full payment account details are never stored on our servers. Only the limited information required to verify a transaction is kept in encrypted format. The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳800 — these limits help ensure secure transactions.

6. Cookie Policy

Our website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience.

6.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the platform — maintaining login sessions, security verification, and so on.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Help analyse platform usage to improve the quality of our services.

You can control cookies by changing your browser settings. However, disabling essential cookies may prevent you from using certain features of the platform.

7. Data Retention Period

We retain your information for as long as necessary to fulfil the purposes described in this Policy, or as required to meet legal obligations. Specifically:

• Financial transaction records are retained for the period required by applicable law, even after an account is closed.
• Account verification documents are kept in accordance with legal requirements.
• Log data is retained for a limited period as part of our security measures.
• Preferences and profile information are kept while your account is active.

8. Your Rights

As a user of the 9g999 platform, you have the following rights over your own information:

8.1 Right to Know

You may contact us at any time to find out what information we hold about you. After verification, we will provide you with that information within a reasonable time.

8.2 Right to Correction

If any of your information is incorrect or incomplete, you may request that it be corrected. Most information can be updated directly from your account settings.

8.3 Right to Request Deletion

In certain circumstances you may request that your personal information be deleted. However, we are obliged to retain some information to meet legal requirements.

8.4 Right to Opt Out of Promotional Communications

You may stop receiving promotional emails or messages from us at any time. Contact our support team or make the change from your account settings.

9. Protection of Minors

The 9g999 platform is for users aged 21 or older only. We do not knowingly collect or process information from anyone under the age of 21. If we learn that a person under 21 has created an account, that account will be closed immediately and the related information will be deleted.

If you believe someone you know who is a minor is using our platform, please notify our support team immediately.

10. Technical Measures for Data Security

To protect your information, we have put in place industry-standard technical and organisational measures:

• SSL/TLS Encryption: All data transferred between the website and our servers is encrypted.
• Secure Server Environment: State-of-the-art firewalls and intrusion prevention systems are active.
• Access Controls: Only authorised staff may access user information, and only on a need-to-know basis.
• Regular Security Assessments: Regular audits are conducted to identify and address potential vulnerabilities.
• Password Hashing: Your password is never stored directly — it is kept in encrypted format only.

11. Steps Taken in the Event of a Security Breach

If there is any reason to believe that the security of your information has been compromised, we will:

• Notify affected users within a reasonable time after the incident is confirmed.
• Take immediate steps to minimise damage.
• Investigate the cause of the incident and take measures to prevent recurrence.
• Notify the relevant authorities as required by applicable law.

12. International Data Transfers

Some information may be processed on international servers for the operation of our platform. In such cases, we ensure that the standard of data protection is maintained at the same or a higher level. All third-party partners are contractually bound to comply with the standards set out in this Policy.

13. Changes to This Policy

9g999 reserves the right to update this Privacy Policy from time to time. If any significant changes are made, we will publish a notice on our platform and update the review date at the top of the Policy.

We strongly recommend that you visit this page regularly to stay informed of any changes. Continued use of the platform after any changes will be taken as your agreement to the updated Policy.

14. Applicable Law & Jurisdiction

This Privacy Policy is governed by applicable law. The primary route for resolving any dispute relating to this Policy or our data processing practices will be direct contact with us. We are committed to resolving issues through discussion and mutual agreement.